Shipping policy

Shipping Policy for Vacation Agents
Last Updated: [26 November 2025]
At Vacation Agents, we provide travel booking services delivered electronically. This Shipping Policy explains how and when you will receive booking confirmations, tickets, vouchers, and other travel-related documents after completing a reservation through our platform.
1. Digital Delivery Only
Vacation Agents does not ship physical products.
All services and documents—including reservations, itineraries, e-tickets, and vouchers—are delivered digitally via:
Email
Download links
In-platform account access
No physical shipping, postal delivery, or courier services are used.
2. Delivery Timeframes
2.1 Booking Confirmations
You will typically receive your booking confirmation immediately or within a few minutes after payment is successfully processed.
2.2 E-Tickets and Travel Vouchers
Depending on the Travel Provider (airline, hotel, tour operator, etc.), tickets and vouchers are usually delivered within:
Instant to 24 hours for airlines
Instant to 12 hours for hotels and car rentals
Instant to 48 hours for tours, excursions, or specialty activities
Some bookings may require manual verification by the provider, which could extend processing time.
3. If You Do Not Receive Your Documents
If you do not receive your confirmation or travel documents within the expected time:
Check your email spam/junk folder
Verify that the email address on your booking is correct
Contact us at [Insert Customer Support Email]
We will reissue or resend the documents after verifying your booking.
4. Delivery Issues
Vacation Agents is not responsible for delays caused by:
Travel Providers
Payment processing delays
Incorrect user-submitted email addresses
Email provider filters or restrictions
However, we will always help you retrieve or resend your documents.
5. Document Access Through Your Account
If you create an account with Vacation Agents, you may access your booking confirmations, invoices, and other documents directly from your dashboard at any time.
6. Changes or Reissues
If your itinerary changes or if a Travel Provider updates your travel documents, revised documents will be delivered electronically following the same methods described above.
Reissued documents may take longer depending on provider policies.
7. International Users
Document delivery times may vary slightly depending on regional processing by Travel Providers, but all documents remain digital and are not subject to shipping fees or customs delays.